INFORMATION FOR THE USER
Ritual de Sultana SL is the Data Controller for the User’s personal data and informs you that this data will be processed in accordance with the provisions of current personal data protection regulations, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data. Therefore, the following processing information is provided:
The interested party is hereby expressly, precisely, and unequivocally informed, based on Article 13 of Regulation (EU) 2016/679, of the following data:
BASIC Information on Data Protection | ||
Controller | Ritual de Sultana SL | |
Purpose | To manage customer reservations and gift voucher orders |
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Legal Basis | Consent of the Data Subject and customer registration. | |
Recipients | We will not transfer your personal data to third parties, unless we are legally obliged to do so or you have previously informed Ritual de Sultana SL. | |
Rights | Access, rectify, and erase data, as well as other rights, as explained in the additional information. | |
Additional Information | You can consult additional and detailed information on Data Protection by clicking on our website www.rituelsdorient.com/privacy-policy |
Who is the Controller of your data?
Identity: Ritual de Sultana SL CIF: B-64575756
Postal address: C/ Loreto 50 08029 – Barcelona
Telephone: 934191472
Email: lopd@rituelsdorient.com
DPO Contact: lopd@rituelsdorient.com
For what purpose do we process your Data?
Reservation requests or gift voucher purchases:
When you make a reservation through our website or purchase a gift voucher, the data you provide will be used to process, send, and invoice the contracted services or products. To make an online reservation, each customer voluntarily and responsibly provides their personal data (name, surname, address, telephone, date of birth, email, billing details, and payment method), which must be truthful and accurate.
Newsletter / Commercial communications:
In cases where you grant us your consent as provided for in Article 21 of the Information Society Services Law, we will use your identification and contact data to send you information about our services and possible promotions or offers.
Contact form:
The personal data you send us through the contact form will be processed solely to address your query. The information collected is limited to identification and contact data, as well as data related to the nature of the request you send us.
Regarding the automatic browsing information we collect, we recommend you read our Cookies Policy.
Social Networks:
Through our website, you can access the open social networks Facebook, Twitter, and Instagram for all users. These are websites where users can register and follow us for free. On these social networks, users can learn about our activities, opinions, and access photos and videos. Users of these social networks should be aware that this site is independent of our website and is open, meaning it is visible to all its users, and the privacy policies applicable to this content are those set by Facebook, Twitter, and Instagram. “Ritual de Sultana SL” does not own the social networks.
At Ritual de Sultana SL, we process the information provided by interested parties in order to manage the sending of requested information and to provide offers of products and/or services of interest.
How long will we retain your data?
Data retention criteria: Data will be retained as long as there is a mutual interest in maintaining the purpose of processing, and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure the pseudonymization of the data or its complete destruction.
What is the legal basis for processing your data?
Consent of the data subject:
We request the consent of the data subject for the purpose of making reservations for our services, purchasing one of our gift vouchers, and providing responses to inquiries received through the contact form or email (according to the terms and conditions stated in our privacy policy).
The prospective offer of services is based on the requested consent, and in no case will the withdrawal of this consent condition the execution of the service contract.
Legitimate interest:
Ritual de Sultana SL has a legitimate interest in better meeting your expectations and improving the quality of services offered by the platform, as well as conducting statistics, surveys, or market studies that may be of interest.
To which recipients will your data be communicated?
Rituels d’Orient expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, and that whenever any type of personal data transfer is carried out, the express, informed, and unequivocal consent of the Users will be requested beforehand.
We may also transfer your personal data due to a legal obligation.
What are your rights when you provide us with your data?
Right | Content | Contact Channels |
Access | Any person has the right to obtain confirmation as to whether Ritual de Sultana SL is processing personal data concerning them or not. | You can exercise your rights at: lopd@rituelsdorient.com or Data Protection Department Postal address: Calle Loreto 50 08029 Barcelona Telephone: 93.419.14.72 |
Rectification | Interested parties have the right to request the rectification of inaccurate data. | |
Erasure | Interested parties may request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected. | |
Objection | Interested parties may object to the processing of their data for services they request from us that are of interest to them. Ritual de Sultana SL will cease processing the data, unless there are compelling legitimate grounds or for the exercise or defense of possible claims. | |
Restriction of Processing | In certain circumstances provided for in Article 18 GDPR, interested parties may request the restriction of the processing of their data in the following cases: • While the accuracy of their data is being contested. • When the processing is unlawful, but they object to exercising the right to erasure of their data. • When Ritual de Sultana SL no longer needs to process their data, but they require it for the exercise or defense of claims. • When they object to data processing for the performance of a task carried out in the public interest or for the purposes of a legitimate interest. While it is being verified whether the legitimate grounds for processing override theirs. | |
Data Portability | Under the right to data portability, interested parties have the right to obtain their personal data in a structured, commonly used, and machine-readable electronic format and to transmit it to another controller. |
How can you exercise your rights? If you believe that Ritual de Sultana SL has not processed your data in accordance with the regulations, you can contact our data protection officer at the following email address: To exercise your rights, your request must be accompanied by your ID card or equivalent document proving your identity. The exercise of these rights is free of charge. |
What complaint channels are available? Interested parties have the right to lodge a complaint with the competent Data Protection Supervisory Authority, especially when they have not obtained satisfaction in the exercise of their rights, and the way to contact it is through its website. http://www.agpd.es. |